Refund policy

At RR Metal Artist, each piece is handcrafted with care and precision, ensuring that you receive a high-quality, unique product. Due to the custom-made nature of our products, all sales are final. However, we understand that situations may arise where a refund might be necessary. Please read our policy carefully to understand the conditions under which refunds may be issued.

1. No Returns Policy

All items sold on RR Metal Artist are final sale and cannot be returned. This includes custom orders, seasonal collections, and all standard products. Please ensure that all details and specifications are correct at the time of purchase.

2. Refund Eligibility

We only offer refunds under the following circumstances:

• Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 7 days of receiving your item at rrmetalartist@gmail.com with the following details:

• A clear photo of the damaged item

• A brief description of the issue

• Your order number

We will review your request, and if approved, we will either:

• Offer a replacement for the damaged item, or

• Issue a refund to your original payment method.

3. Order Cancellation

Orders can be canceled within 24 hours of placing them. After this period, production begins, and cancellations will no longer be possible.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Email rrmetalartist@gmail.com within 7 days of receiving your item.

2. Include your order number, photos of the issue, and a brief description of the problem.

3. Allow 3-5 business days for us to review your request and respond with the next steps.

5. Processing Time

If your refund is approved, it will be processed within 5-7 business days. The funds will be returned to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company.

6. Non-Refundable Items

The following items are not eligible for refunds:

• Custom orders that meet the agreed-upon specifications

• Items damaged due to misuse or neglect

• Orders placed with incorrect details (e.g., incorrect shipping addresses)

7. Contact Information

For any questions or concerns regarding your order, please contact us at rrmetalartist@gmail.com. We are committed to providing excellent customer service and will do our best to resolve any issues in a timely manner.